Refund policy

If for any reason you are not entirely satisfied with your online purchase, you can return the jewel within 14 days of receipt and exchange it for another item or request a refund. If your order consists of multiple packages, this period starts from the delivery of the last item in your order. If the 14th day falls on a weekend or public holiday, the period is automatically extended to the next business day.

Items must be returned in their original condition.

STEP 1

Create an account via this link and request your return online.

Include a copy of the packing slip or order confirmation with the item you are returning and also state the desired new size or which other jewel you would like in exchange. However, we cannot guarantee that all sizes and items are in stock.

STEP 2

Send the package to the return address you will find on the packing slip.
You will need to cover the shipping costs for the return.

STEP 3

Once we have received your return, we will send you your new item(s) at no additional cost. Or we will issue a refund within 14 days of receiving your return.

Cancelling an order

You can cancel your order free of charge as long as it has not yet been fulfilled. Once your order has been fulfilled, it can no longer be cancelled, and the refund policy above applies.

Note: In case of damage to the returned jewel, the consumer may be held liable for the decrease in value of the jewel and owes compensation.

Questions about your return or exchange? Contact us.