Ghent store — open from Wednesday until Saturday
This item is in stock and will be shipped within 2 days.
Pickup in store usually ready in 24 hours. We'll send an email when it's ready for pickup.
STORE ADDRESS
Bennesteeg 1A, 9000 Ghent
OPENING HOURS
Wednesday until Saturday
11:00 AM — 6:00 PM
Every first Sunday of the month
1:00 PM — 5:00 PM
The store is open every single Sunday in December.
Each product page contains links to size charts. Please use these as a reference and also consider any specific size instructions for the product itself.
Silver jewelry can be cleaned with silver polish. For gold-plated and gold jewelry, please contact us.
Absolutely. Subscribe to our newsletter, follow us on Facebook, Pinterest, and Instagram, or read our blog. We post about product updates, sales, and special events.
No. All our jewelry is designed by Line Vanden Bogaerde.
We primarily make custom engagement and wedding rings. But feel free to contact us, and we may be able to accommodate your request.
Standard shipping within Belgium for in-stock items takes two business days after payment is received. International shipping can take three to five business days, depending on the destination and customs formalities. For out-of-stock items, allow five to ten business days, depending on the product. Please contact us for more details on shipping.
Standard shipping within Belgium is done via DPD; international orders are shipped with USPS First Class International Mail.
Shipping costs depend on your country and the size of your order. You can easily calculate shipping costs by adding items to your cart and using the "Calculate shipping cost" button.
Yes, we ship to Netherlands, France, Germany, Luxembourg, Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden. Please note that additional costs and fees may be charged by the customs authorities of the country in question.
We accept credit cards such as Visa and MasterCard, as well as payments with Google Pay, Apple Pay, Maestro, PayPal, iDEAL and Bancontact.
Your order is processed through Shopify Payments. All sensitive payment information is automatically encrypted from your computer to ours using the highly secure SSL protocol.
Absolutely, and they are valid indefinitely. You can order gift vouchers here.
Yes, although we do screen the stores or companies that wish to sell our products beforehand to ensure a good match. If you would like more information about this, please contact us with some background information about your store or company.
Our goal is 100% customer satisfaction. In general, unworn jewelry can be exchanged within 14 days of delivery. Please include a copy of the packing slip or email confirmation with the returned product. Damaged jewelry can be exchanged for new items, which will then be delivered to you free of charge. Please contact us with any questions regarding returns and exchanges.
More information can be found here.
Each piece of jewelry purchased comes with a 2-year statutory warranty.
For further questions, please fill out the contact form.
If you have a complaint about an online order, you can contact us or have it resolved by an independent dispute resolution body through the ODR platform (Online Dispute Resolution platform) via the following link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show. You can use our general email address hi@linevandenbogaerde.com for this.
